Uncovering the Blind Spots: Designing Agentic AI Experiences Beyond the GUI

Traditional UI/UX methods fall short when it comes to building agentic AI experiences. While many companies focus solely on the end-user interface, the real challenge lies in orchestrating, monitoring, and scaling these experiences across internal and external users.

In this session, Edward Chu, UX leader at Adopt AI, will share how design thinking must evolve in the Agentic Era — not only to craft intuitive end-user interactions, but also to design the internal observability, monitoring, and orchestration layers that most teams overlook. You’ll hear lessons from real-world design processes, discover where organizations consistently miss critical steps, and learn how to integrate UX into product and engineering workflows to ensure agentic AI truly works at scale.

What Attendees Will Learn

By the end of this webinar, participants will:

• Spot the Blind Spots – Understand the overlooked challenges in designing for agentic AI, such as observability, graceful recovery, and orchestration.
• Evolve UX Practices – Learn how AI-powered tools (Figma, Claude, etc.) accelerate prototyping and design velocity.
• Think Holistically – See why designing for internal users (product teams, engineers, monitoring roles) is just as critical as designing for end users.
• Bridge Teams – Discover how UX, product, and engineering roles must work more tightly together in the agentic world, and how to position design as a continuous input to product sprints.

Buy vs. Build Lens – Recognize the hidden costs and effort in trying to build these experiences from scratch, and why platform approaches often make more sense.