Ic Reply To Conversation on Intercom

Loads a conversation including up to 500 recent parts. Optional `display_as=plaintext` returns plain text bodies.

Gets one team.

Updates a contact (email, name, custom_attributes, etc.) via `_rawBody`.

Shortcut: filter by `ticket_type_id` string, optional pagination.

Assigns or reassigns using `message_type: assignment`, admin actor, and `assignee_id` in `_rawBody` (not the same as PUT /conversations/{id}).

Removes a subscription association from a contact.

Retrieves one news item.

Returns the authenticated admin, embedded app (workspace), and seat flags. Call first to learn admin id for assignment and away-mode actions.

Retrieves a full contact record including related URLs for tags, notes, and companies.

Lists security and admin activity between UNIX timestamps. Query `created_at_after` is required; optional `created_at_before` bounds the window.

Updates ticket state, assignment, attributes, snooze, and visibility.

Permanently deletes an article by id.

Gets one newsfeed by id.

Lists metadata attributes, optionally filtered by `model` (contact, company, conversation).

Tracks a single user/lead event with name, timestamp, and flat metadata (max 10 keys). Returns 202 with empty body on success.

Creates a help center article. Send full article payload (title, body, parent collection, state, author_id, locales) in `_rawBody`.

Lists all newsfeeds.

Retrieves one help center configuration (URL, domain, display name).

Fetches one note by its id.

Shortcut: tickets assigned to admin `admin_assignee_id`, optional pagination.

Shortcut: substring match on contact `name` using operator `~`. For exact match use IC_SEARCH_CONTACTS with `=`.

Merges or converts a visitor into a lead/user; send visitor and target user payload in `_rawBody`.

Sends an admin-initiated in-app or email message; returns a Message object (conversation may not exist until reply).

Creates a ticket from `ticket_type_id`, contacts, and `ticket_attributes` in `_rawBody`.

Lists all workspace tags.

Creates a collection. Required fields such as `name` go in `_rawBody` per Intercom docs.

Deletes a company record by Intercom id.

Fetches a tag by id.

Adds a participant contact to a conversation; may create a lead if email is new.

Triggers workspace assignment rules for this conversation (deprecated in API 2.12; removed after 2026-12-31).

Full-text search across articles via query params (`phrase`, `state`, `help_center_id`, `highlight`). Prefer this over scanning IC_LIST_ARTICLES for keyword lookup.

Updates an attribute on a ticket type.

Lists all help centers in the workspace.

Shortcut: conversations involving a contact id (`contact_id` path-style filter on field `contact_ids`).

Creates a news item; include title, body, sender_id, labels, state in `_rawBody`.

Deletes a contact permanently by id.

Lists news feed items (draft/live) with pagination.

Applies an existing workspace tag to a conversation; body includes tag `id` and `admin_id`.

Tags many users/contacts at once: `_rawBody` follows `tag_multiple_users_request` (tag name plus `users`).

Loads a ticket by internal API `id` (not the human #ticket_id shown in the Inbox).

Shortcut: conversations where `open` is true, with optional `per_page` and `starting_after` pagination fields on the tool input.

Adds a custom attribute definition to a ticket type.

Updates a visitor identified by `user_id` or `id` inside `_rawBody`.

Removes a tag from companies: `_rawBody` follows `untag_company_request` (tag id plus company identifiers).

Lists published items for a specific newsfeed id.

Removes a tag from a ticket.

Creates a new tag: send `name` (and optional fields) in `_rawBody` per `create_or_update_tag_request` without an id.

Retrieves a visitor by `user_id` query parameter (required).

Updates an existing tag: include the tag `id` and changed fields in `_rawBody` (same `/tags` endpoint as create; not a PUT on `/tags/{id}` in API 2.10).

POST alternative to list companies with `page`, `per_page`, and `order` query params. Use when you need explicit sort order (asc/desc by last_request_at).

Retrieves one article including content and statistics.

Lists companies linked to a contact.

Creates or updates a company keyed by `company_id` in `_rawBody`. Companies appear only when at least one user is associated.

Shortcut: filter conversations by `priority` field (e.g. priority vs not_priority per workspace), optional pagination.

Merges a source contact into a destination. Send `from` and `into` contact ids in `_rawBody`.

Removes a tag from a conversation.

Tags a ticket; body includes tag `id` and acting `admin_id`.

Snoozes until `snoozed_until` UNIX timestamp using `message_type: snoozed` and `admin_id` in `_rawBody`.

Removes a contact participant from a conversation.

Gets a single company by Intercom object id (not the same as `company_id` string).

Lists teams for assignment routing.

Deletes a collection by id.

Starts a conversation from a contact; returns a user message with `conversation_id` when successful.

Creates a ticket type (name, description, icon, category) in `_rawBody`.

Removes a tag from a contact (path `id` is the tag id).

Shortcut: conversations in snoozed state, optional pagination fields.

Reopens a closed or snoozed conversation with `message_type: open` and `admin_id` in `_rawBody`.

Lists workspace segments.

Associates a company with a contact. Company payload goes in `_rawBody` (e.g. company_id).

Restores an archived contact.

Shortcut: equality filter on `role` (`user` or `lead`). Use IC_SEARCH_CONTACTS for compound filters.

Lists contacts attached to a company.

Shortcut: equality on ticket `state` (e.g. submitted, in_progress), optional pagination.

Starts a workspace message export job for a created_at range. Only one active export job allowed; check rate limits in docs.

Shortcut: tickets linked to a contact id (`contact_id` maps to searchable `contact_ids`).

Deletes a news item.

Advanced conversation search with nested `query` and `pagination` in `_rawBody`. Use IC_SEARCH_OPEN_CONVERSATIONS or IC_SEARCH_CONVERSATIONS_BY_ASSIGNEE for common single-filter cases.

Sets away mode and optional reassignment behavior for the given admin id.

Lists subscription types attached to a contact (opt-in and opt-out states).

Updates collection fields with `_rawBody`.

Primary structured contact search: send `query` (nested filters), optional `pagination` in `_rawBody`. Prefer IC_GET_CONTACT_BY_EMAIL (and related shortcuts) for single-field equality lookups.

Creates a new user or lead. Send identifiers and attributes in `_rawBody` per create_contact_request.

Shortcut: filter by `team_assignee_id` (string) plus optional `per_page` / `starting_after`.

Updates fields on an existing article. Supply changed fields in `_rawBody`.

Updates an existing company by Intercom id. Send mutable fields in `_rawBody`.

Lists ticket types including embedded attribute definitions.

Redacts a conversation part or eligible source message. Send identifiers in `_rawBody` per redact schema.

Fetches one admin by Intercom id. Use after listing admins when you need full detail.

Shortcut: closed conversations (`open` is false), optional pagination fields.

Shortcut: tickets where `open` is true, optional `per_page` / `starting_after`.

Shortcut: equality search on phone number string.

Creates a note on a contact; body typically includes `body` and admin attribution per API examples.

Searches tickets with structured `query` and pagination in `_rawBody`. There is no GET /tickets list in API 2.10—use this for filtered lists.

Scroll API for iterating all companies without deep paging limits. Pass `scroll_param` from the previous response; only one scroll per app.

Shortcut: find a contact by `external_id` (your app’s stable id).

Converts a conversation into a ticket; requires `ticket_type_id` in `_rawBody`.

Shortcut: equality search on email. Prefer IC_SEARCH_CONTACTS when you need compound filters.

Lists available subscription types (email/SMS consent categories).

Deletes a tag from the workspace.

Updates limited fields (e.g. `read` boolean). For close, snooze, assign, or open use IC_CLOSE_CONVERSATION / IC_SNOOZE_CONVERSATION / IC_ASSIGN_CONVERSATION / IC_OPEN_CONVERSATION on `/parts`.