Terms of Service

These TERMS OF SERVICE ("TERMS") govern the access to & use of the AI Infrastructure Platform, APIs, Software Tools, Agent Orchestration Systems & related Services (collectively referred to as the "SERVICES") provided by ADPT AI TECHNOLOGY PRIVATE LIMITED ("COMPANY," "WE," "US," or "OUR").

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The Company operates a B2B SOFTWARE & AI INFRASTRUCTURE PLATFORM that enables organisations to build, deploy & manage AGENTIC AI SYSTEMS within their own software ecosystems.

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By accessing, registering for or using the Services, you ("USER," "CLIENT," or "CUSTOMER") agree to be bound by these Terms. If you are using the Services on behalf of an organisation, you represent that you have the LEGAL AUTHORITY TO BIND THAT ORGANISATION to these Terms.

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If you do not agree to these Terms, you MUST NOT ACCESS OR USE THE SERVICES.
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1. ACCEPTANCE OF TERMS

By accessing or using the Services, you acknowledge that you have READ, UNDERSTOOD & AGREED to comply with these Terms & all applicable laws & regulations.
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These Terms constitute a LEGALLY BINDING AGREEMENT between the Company & the User or the organisation represented by the User. The Services are designed primarily for ENTERPRISE CLIENTS, DEVELOPERS & BUSINESS USERS integrating AI capabilities into their own systems.
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By registering an account or accessing the platform, you confirm that:

you are at least 18 years old
you possess the legal capacity to enter into contracts
you have the authority to represent your organisation
all information provided during registration is accurate & complete

Users agree not to:

violate applicable laws
misuse the Services
access the platform through unauthorised means
interfere with system security

The Company reserves the right to UPDATE OR MODIFY THESE TERMS periodically. Continued use of the Services after such updates constitutes ACCEPTANCE OF THE REVISED TERMS.
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2. DESCRIPTION OF SERVICES

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The Company provides an ENTERPRISE AI INFRASTRUCTURE PLATFORM that enables organisations to design, deploy, monitor & scale AUTONOMOUS OR SEMI-AUTONOMOUS AI AGENTS within enterprise software environments.

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The Services may include:

AI Agent Builder Tools
Orchestration & Automation Frameworks
API Integration infrastructure
Enterprise Deployment Tools
Monitoring & Analytics Dashboards
Developer SDKs & Documentation
Security & Compliance features

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The platform operates primarily as MIDDLEWARE, allowing enterprise systems to integrate intelligent automation & AI-driven workflows.

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Key architectural features may include:

Virtual Private Cloud [VPC] Deployments
Secure API Integrations
Enterprise Authentication Systems
Scalable Infrastructure Orchestration

The Company does NOT OPERATE A CONSUMER-FACING APPLICATION & does not control the behavior of downstream software created by enterprise customers using the platform.

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3.USER ACCOUNTS & REGISTRATION

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Access to the Services requires the creation of a REGISTERED ACCOUNT. Accounts may be created by enterprise administrators, developers or other authorised representatives.

Users are responsible for maintaining the CONFIDENTIALITY OF ACCOUNT CREDENTIALS & for all activities conducted under their account.

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Account responsibilities include:

maintaining secure login credentials
restricting account access to authorised personnel
updating information to remain accurate & current
promptly reporting unauthorised access

Organisations may create multiple user roles such as:

administrators
developers
operators
analytics users
compliance reviewers

Each organisation is responsible for MANAGING INTERNAL ACCESS CONTROLS within the platform.

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The Company may SUSPEND OR TERMINATE ACCOUNTS that:

violate these Terms
present security risks
contain false information
attempt unauthorised access to systems

Users remain fully responsible for ALL ACTIVITIES ASSOCIATED WITH THEIR ACCOUNTS.

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4. ENTERPRISE USE & ELIGIBILITY

The Services are intended for BUSINESS & ENTERPRISE USERS, including technology companies, financial institutions, healthcare organisations & other regulated industries.
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By using the Services on behalf of an organisation, you confirm that:

you have authorisation to bind the organisation
the organisation complies with applicable regulations
all integrations are performed with proper internal approvals

Enterprise clients may deploy AI agents within:

internal enterprise applications
automated workflows
third-party SaaS integrations
data processing systems

Clients operating in regulated industries remain responsible for complying with laws such as:

Data Protection Regulations
Financial Services Compliance Rules
Healthcare Data Protection Standards
Export Control Laws

The Company DOES NOT ASSUME RESPONSIBILITY FOR CLIENT COMPLIANCE OBLIGATIONS.
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5. SUBSCRIPTIONS, FEES & PAYMENTS

Certain Services may require payment through SUBSCRIPTIONS, LICENSE FEES or ENTERPRISE CONTRACTS.
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Billing structures may include:

monthly subscriptions
annual enterprise licenses
usage-based infrastructure pricing
professional service fees
support or maintenance charges

Users agree to provide ACCURATE BILLING INFORMATION & authorise the Company to charge applicable fees.
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Payment obligations include:

subscription fees
applicable taxes
infrastructure usage charges
optional support services

Unless otherwise stated:

ALL PAYMENTS ARE NON-REFUNDABLE
invoices must be paid within the specified billing period
pricing may change with reasonable prior notice

Failure to pay fees may result in:

service suspension
restricted access
account termination

The Company may use THIRD-PARTY PAYMENT PROCESSORS to handle billing transactions.
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6. ACCEPTABLE USE POLICY

Users must use the Services ONLY FOR LEGAL & AUTHORISED PURPOSES.
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Prohibited activities include:

hacking or unauthorised access attempts
distributing malware or harmful code
violating intellectual property rights
performing illegal surveillance
spreading misinformation
conducting financial fraud
reverse engineering platform components

Users must not deploy AI agents that:

violate privacy laws
manipulate financial systems
impersonate individuals or organisations
harvest data without authorisation
conduct automated attacks

The Company reserves the right to IMMEDIATELY SUSPEND ACCESS if misuse is detected.

Enterprise clients are responsible for ensuring that AI AGENTS BUILT USING THE PLATFORM OPERATE LEGALLY & ETHICALLY.
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7. AI AGENT DEPLOYMENT RESPONSIBILITIES

The platform enables users to create & deploy AUTONOMOUS AI AGENTS capable of interacting with enterprise systems.
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Users are solely responsible for:

configuring AI behavior
validating system outputs
monitoring automated workflows
implementing appropriate safeguards

AI agents created through the platform may interact with:

internal company systems
enterprise databases
third-party APIs
customer-facing services

Because the platform functions as AI INFRASTRUCTURE, the Company DOES NOT CONTROL HOW USERS DEPLOY THEIR AGENTS.
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Users should implement safeguards such as:

monitoring dashboards
audit logging
human oversight
automated safety checks

The Company DISCLAIMS LIABILITY FOR ACTIONS OR DECISIONS MADE BY CLIENT-DEPLOYED AI AGENTS.
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8. DATA HANDLING & SECURITY

The Services are designed to support SECURE ENTERPRISE DATA INTEGRATION.
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Sensitive customer data may remain within client environments through:

Virtual Private Cloud [VPC] Deployments
secure network connections
encrypted API communications

Security features may include:

encryption in transit & at rest
authentication & authorisation controls
audit logging & monitoring
vulnerability management practices

Users remain responsible for:

securing their internal APIs
configuring data access permissions
complying with applicable privacy laws

The Company does not intentionally store sensitive customer data unless necessary for operational purposes.

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Users should also review the Company’s PRIVACY POLICY (available at https://www.adopt.ai/privacy) for additional information about data processing practices.
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9. INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights related to the platform remain the EXCLUSIVE PROPERTY OF THE COMPANY.
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Protected materials include:

software code & architecture
algorithms & AI infrastructure
APIs & integration frameworks
developer documentation
user interfaces & dashboards

Users are granted a LIMITED, NON-EXCLUSIVE, NON-TRANSFERABLE LICENSE to access the Services.

Users may not:

copy or distribute platform technology
reverse engineer system components
create competing services using proprietary technology
resell the platform without authorisation

Any feedback or suggestions provided by users may be used by the Company WITHOUT RESTRICTION OR COMPENSATION.
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10. THIRD-PARTY INTEGRATIONS

The platform may integrate with THIRD-PARTY SERVICES & SOFTWARE SYSTEMS.
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Examples include:

cloud hosting providers
enterprise SaaS platforms
data analytics services
external AI model providers

The Company does not control third-party services & CANNOT GUARANTEE THEIR PERFORMANCE OR SECURITY.

Users acknowledge that:

third-party services may have separate terms & policies
integrations may fail outside Company control
data shared externally may be governed by third-party rules

The Company DISCLAIMS LIABILITY FOR THIRD-PARTY SERVICE FAILURES.
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11. SERVICE AVAILABILITY

The Company strives to provide HIGH-AVAILABILITY INFRASTRUCTURE, but uninterrupted operation cannot always be guaranteed.
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Service interruptions may occur due to:

system maintenance
infrastructure upgrades
security incidents
network outages
third-party provider failures

The Company may temporarily suspend services for:

security purposes
maintenance operations
infrastructure improvements

Unless otherwise stated in a SERVICE LEVEL AGREEMENT (SLA), the Services are provided on a BEST-EFFORT BASIS.
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12. SERVICE MODIFICATIONS

The Company continually improves its platform & may modify the Services over time.
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Possible modifications include:

adding new features
modifying existing functionality
retiring legacy tools
updating APIs

Where possible, the Company will provide notice through:

platform announcements
developer documentation
release notes

Users are responsible for ensuring their systems remain compatible with CURRENT PLATFORM VERSIONS.
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13. CONFIDENTIALITY

Both parties agree to maintain the CONFIDENTIALITY OF NON-PUBLIC INFORMATION exchanged during use of the Services.
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Confidential information may include:

software architecture
security protocols
proprietary algorithms
internal documentation
business strategies

Users agree not to disclose such information without WRITTEN PERMISSION unless required by law.
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These confidentiality obligations remain in effect AFTER TERMINATION OF THE SERVICES.
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14. DISCLAIMER OF WARRANTIES

THE SERVICES ARE PROVIDED "AS IS" & "AS AVAILABLE."
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The Company does not guarantee:

uninterrupted availability
error-free operation
accuracy of AI outputs
compatibility with all systems

To the maximum extent permitted by law, the Company DISCLAIMS ALL WARRANTIES, including:

merchantability
fitness for a particular purpose
non-infringement

Users must independently evaluate outputs generated by AI systems.
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15. LIMITATION OF LIABILITY

To the fullest extent permitted by law, the Company shall NOT BE LIABLE for:

indirect damages
lost profits
data loss
system downtime
business interruptions

Total liability shall NOT EXCEED THE AMOUNT PAID BY THE CUSTOMER DURING THE PREVIOUS 12 MONTHS.

This limitation applies regardless of the legal theory involved.
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16. INDEMNIFICATION

Users agree to DEFEND, INDEMNIFY & HOLD HARMLESS the Company from claims resulting from:

misuse of the platform
violation of laws
unauthorised AI deployments
intellectual property violations
breach of these Terms

This includes covering LEGAL FEES, DAMAGES & SETTLEMENT COSTS.
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17. TERMINATION

Either party may terminate the Services according to applicable agreements.

The Company may suspend or terminate accounts if users:

violate these Terms
fail to pay required fees
create security risks
engage in illegal activities

Upon termination:

platform access will cease
licenses granted under these Terms will end
certain data may be retained according to legal requirements

Users should export necessary data prior to termination.
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18. FORCE MAJEURE

Neither the Company nor the Website/Application shall be liable for damages for any delay or failure to perform its obligations hereunder if such delay or failure is due to cause beyond its control or without its fault or negligence, due to Force Majeure events including but not limited to acts of war, acts of God, earthquake, riot, sabotage, labor shortage or dispute, internet interruption, technical failure, breakage of sea cable, hacking, piracy, cheating, illegal or unauthorised.
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19. GOVERNING LAW

These Terms shall be governed by the LAWS OF THE STATE OF CALIFORNIA, UNITED STATES, without regard to conflict-of-law rules.

Any disputes shall be resolved through:

good-faith negotiations
mediation where appropriate
courts located in California

Users agree to the EXCLUSIVE JURISDICTION OF CALIFORNIA COURTS.
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20. CONTACT INFORMATION

For questions regarding these Terms or the Services, users may contact the Company through official support channels.
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Inquiries may relate to:

Legal Requests
Compliance Matters
Security Concerns
Enterprise Support

Official contact details will be available on the Company’s website.
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Users are encouraged to REPORT SECURITY VULNERABILITIES OR POLICY CONCERNS IMMEDIATELY.
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BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD & AGREED TO THESE TERMS OF SERVICE.