COMPARISON
Cut manual ticket cancellations from 20-30 minutes down to just a few minutes.
AI agents can manage multi-passenger PNR splits, refund calculations, and airline portal updates, so your customer service team can focus on critical issues and keep customers happy.
Trusted by the best
Customer service agents manually handle ticket cancellations by copying PNRs, entering details into airline portals, calculating refunds, processing payments. Each cancellation takes 20–30 minutes of repetitive work that drains focus from higher-value customer issues.
Cancellations force your agents to switch between multiple platforms, which leads to refund mistakes and customer disputes.
Each day's cancellation volume requires multiple full-time agents, plus supervisors to check their work. When volumes spike, brands hire more agents.
Multi-passenger bookings require PNR splitting. Round-trips need both legs canceled with matched refunds. This adds even more steps and the charges vary by airline, timing, and fee type.
AI Agents monitor for new tickets and pull PNR details automatically. They determine cancellation type and kick off the right workflow without manual data entry.
Browser agents log into any airline portal, handle authentication, split PNRs when needed, and complete cancellations. Every step gets recorded for your audit trail.
Refund agents pull real-time cost prices, apply airline-specific charges based on timing, and factor in your service fees. They handle cancellation protect logic and provide itemized breakdowns.
Calculated refunds are queued for final approval before processing. Low-confidence cases get flagged automatically with screenshots and API confirmations attached.
When airlines cancel flights, AI agents automatically calculate refunds using airline-specific proactive cancellation rules and notify customers immediately.
Reconciliation agents read ceding statements from administrators and match them against your refund transactions. Discrepancies get flagged before they turn into revenue leakage.
Connect with your existing tech stack within minutes!
PLATFORMS WE CONNECT WITH
OTA Platforms
CRM
GDS Platforms
Airline Portals
Internal Airline APIs
Email/SMS
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Generic RPA tools break when airline portals change or when cancellation logic gets complex. Adopt AI adapts to portal updates, handles exceptions like multi-sector PNR splits, and applies your exact business rules - so you're not constantly fixing broken workflows.
Adopt AI is purpose-built for travel platforms. It understands PNR-split logic for multi-passenger bookings, airline-specific refund rules that vary by carrier and timing, and the different cancellation types.
Cloud-First
On-Premise
Hybrid
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Time Savings: 20-30 minutes to few minutes
Capacity: Handle 10X cancellations without proportional headcount increase
Manual work per cancellation drops from 20-30 minutes to under 2 minutes. Your agents focus on complex customer issues while offshore teams handle exceptions and checkers validate only high-value refunds.
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Automated calculations use real-time cost prices from your OTA platform. PNR split logic prevents wrong cancellations, settlement reconciliation catches mismatches early, and full audit trails make dispute resolution faster.
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Refunds process within 24-48 hours instead of days. Customers get proactive notifications for airline cancellations and accurate refund amounts.
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Handle 10x more volume without growing your team. New airlines integrate in 24 hours, the same framework extends to buses and hotels.
